Privacy Policy
At Soul Studio, we believe in keeping things as simple as our products.
This Privacy Policy explains what information we collect, why we collect it, and how we use it.
By using our website, you agree to the practices described in this Privacy Policy.
When you visit Soul Studio, place an order, sign up for our updates, or contact us, we may collect information that helps us serve you better.
This may include:
We may also automatically collect certain information when you browse our website, such as your device type, browser, IP address, pages visited, and how you interact with our website v.i.a. cookies.
We use this information to understand how people use our website and to make your experience better.
We collect your information for simple reasons:
1. To process your orders
We need your name, contact details, shipping address, and order information to process and deliver your purchase.
2. To communicate with you
We may use your email address or phone number to send order updates, delivery information, customer support responses, and other important information.
3. To improve your experience
Your interactions with our website help us understand what is working and what we can make better.
4. To share updates & offers
If you choose to hear from us, we may send you Soul Studio updates, new product launches, self-care content, and offers that we believe may be relevant to you.
You can choose to stop receiving marketing communications at any time.
5. To keep our website safe
We may use certain information to detect fraud, misuse, security issues, or activities that could harm our website or customers.
Like most websites, Soul Studio may use cookies and similar technologies.
Cookies are small pieces of information stored on your device that help our website remember certain things and understand how visitors use it.
Your information is important to us, and we do not sell your personal information. So we do not share your information with anyone other than our partners who help us run Soul Studio.
This may include:
These partners only receive information that is reasonably required to provide their services to us.
We may also share information when required by law, legal process, or to protect the rights, safety, and security of Soul Studio, our customers, or others.
We take reasonable steps to protect the information you share with us from unauthorised access, misuse, loss, or disclosure.
However, no online platform can promise that information will be completely secure.
We encourage you to take care when sharing information online and to use secure passwords wherever required.
We keep your information only for as long as it is reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer support, meeting legal or accounting requirements, resolving disputes, and maintaining business records.
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
Your personal information belongs to you.
Depending on applicable law, you may have the right to:
- Ask what personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Raise a concern or complaint about how your information is being handled
If you would like to exercise any of these rights, you can contact us at:
Email:
We will review your request and respond within the timeframe required under applicable law.
Under India’s DPDP framework, consent-based processing can be withdrawn, and withdrawal should be as easy as giving consent.
Our website may contain links to third-party websites, payment gateways, social media platforms, or other services.
Once you leave the Soul Studio website, their own privacy policies and terms may apply.
We encourage you to review their privacy policies before sharing your information with them.
Soul Studio is not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent or legal guardian.
If you believe a child has provided us with personal information without appropriate consent, please contact us at [email address], and we will take reasonable steps to address the request.
As Soul Studio grows, our website, products, and services may evolve.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws.
When we make changes, we will update the “Last Updated” date on this page.
We encourage you to check this page occasionally so you always know how your information is being handled.
